Shipping policy

Effective Date: 13/08/2026

1. Introduction

At Fortiva Safe, operated by Etchandy LLC ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, fortivasafe.com.

Fulfillment Notice: Orders are fulfilled and shipped directly from our manufacturers' or suppliers' fulfillment facilities. Our registered business office is located at:

254 Chapman Rd, Ste 208 #28562
Newark, DE 19702
United States

Our registered business address is not a customer pickup location or product warehouse.

2. Shipping Destinations

Countries We Ship To: We currently ship within the contiguous 48 United States and Washington, D.C.

Shipping is not currently available to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations unless otherwise expressly stated.

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Standard shipping is free on all orders delivered within the contiguous 48 United States and
Washington, D.C. The shipping method and any delivery-related charges are shown at checkout before
you complete your purchase. Optional special services (such as inside delivery, liftgate, white-glove or
installation), when available, are quoted separately and are never added without your approval.

4. Order Processing Time

Handling Time: Orders are generally processed within 1–3 business days. Orders are processed Monday through Friday, excluding U.S. federal holidays.

Order Cut-Off Time: Orders placed before 2:00 PM EST may begin processing the same business day. Orders placed after this time will generally begin processing on the next business day.

Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed beginning on the next business day.

Backorders: If an item is backordered, we will aim to notify you within 48 hours of order placement and provide an estimated availability date when available.

5. Estimated Delivery Time

Domestic Shipping:

Because our products include large and heavy safes and vault doors, delivery times vary depending on the product, manufacturer, destination, and freight carrier.

Typical Transit Time: Approximately 3–10 business days after shipment for in-stock products.

Total Estimated Delivery Time: Approximately 4–13 business days from the date the order is placed for most in-stock products.

Product-specific delivery estimates may differ and will take precedence when stated on the applicable product page.

Delivery times are estimates and are not guaranteed. Weather conditions, freight carrier delays, manufacturer availability, holidays, remote delivery locations, and other circumstances beyond our reasonable control may affect delivery times.

6. Shipping Methods and Carriers

Reliable Carriers: We and our manufacturing or fulfillment partners use reputable carriers appropriate for the size and weight of each shipment.

Domestic Carriers: Depending on the product and manufacturer, orders may ship through carriers such as UPS, FedEx, or other qualified parcel carriers.

LTL Freight: Large safes, vault doors, and other oversized or heavy products may be shipped using LTL freight carriers selected by the manufacturer or fulfillment partner.

Because carriers may vary by manufacturer and destination, we do not guarantee the use of a specific carrier.

Shipment Tracking: Tracking information will be provided by email once your order has shipped, when available.

Insurance: Where applicable, shipments may be covered against loss or damage during transit according to the applicable carrier's, manufacturer's, or supplier's shipping terms.

7. Order Tracking

After your order has shipped, you will generally receive an email containing:

  • Tracking number or freight tracking information

  • Carrier information

  • Tracking instructions

For freight shipments, the carrier may contact you directly to arrange or confirm delivery.

You can track eligible shipments using the tracking information provided in your shipping confirmation email.

If you have questions or need assistance with tracking, please contact our Customer Service team at support@fortivasafe.com or +1 217 439 6948.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery: If your order has not arrived within the estimated delivery window, please contact us at support@fortivasafe.com or +1 217 439 6948.

Lost Packages: If tracking indicates that your package was delivered but you have not received it:

  • Verify the shipping address provided with your order.

  • Check the delivery location and surrounding area.

  • Check with household members, neighbors, or building management where appropriate.

  • Contact us for further assistance.

We will work with the applicable carrier, manufacturer, or supplier to investigate the shipment.

8.2 Damaged Packages

Please inspect your shipment carefully at the time of delivery.

For freight shipments, do not sign the delivery receipt without first inspecting the shipment for visible damage whenever reasonably possible. Any visible damage should be clearly noted on the carrier's delivery receipt before signing.

If your order arrives damaged:

  • Take clear photos of the packaging and damaged product.

  • Keep all original packaging and shipping materials.

  • Note visible freight damage on the delivery receipt.

  • Contact us within 48 hours of delivery at support@fortivasafe.com.

We will review the claim and work with the manufacturer, supplier, and/or carrier to determine the appropriate resolution, which may include repair, replacement, replacement parts, or refund as applicable.

Customers will not be responsible for return shipping costs for verified products that arrive damaged, defective, or incorrect.

9. Missing Items

If any items or components are missing from your order, please contact us within 5 days of receiving your shipment.

Provide your order number, details of the missing item or component, and photographs of the received shipment where applicable.

We will investigate the issue with the manufacturer or supplier and arrange an appropriate resolution.

10. Return and Refund Policy Summary

  • Eligible returns are accepted within 30 days of delivery, subject to our Return and Refund Policy.

  • Non-defective returns must be unused, undamaged, and in their original condition and packaging.

  • Customers are generally responsible for return shipping costs on change-of-mind returns.

  • A 25% restocking fee may apply to eligible change-of-mind returns.

  • No restocking fee applies to verified defective, damaged, or incorrect products.

  • Approved refunds are generally initiated within 5–10 business days after the returned product has been received and inspected.

Certain oversized, customized, special-order, installed, or manufacturer-restricted products may have different return conditions where clearly disclosed before purchase.

For complete details, please refer to our Return and Refund Policy.

11. Incorrect Address

Please ensure that all shipping information is complete and accurate before submitting your order.

If you discover an address error, contact us immediately at support@fortivasafe.com or +1 217 439 6948.

Once an order has entered fulfillment or has shipped, we may not be able to modify the delivery address.

If a shipment is returned, redirected, or requires additional freight service because of an incorrect or incomplete address provided by the customer, additional shipping or carrier charges may apply.

12. Contact Information

Fortiva Safe
Operated by Etchandy LLC

Email: support@fortivasafe.com

Phone: +1 217 439 6948

Address:
254 Chapman Rd, Ste 208 #28562
Newark, DE 19702
United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Response Time: We aim to respond to all inquiries within 1 business day.