Our customers' satisfaction is our number one priority.

Eligible products may be returned within 30 days of delivery, provided they are unused, undamaged, and in their original packaging. Return shipping is generally the customer's responsibility, and a 25% restocking fee may apply.

See our Return and Refund Policy for full details.

Products sold through Fortiva Safe are covered by the applicable manufacturer's warranty when provided by the manufacturer. Warranty length, coverage, and exclusions vary depending on the specific brand and product.

If a product arrives with visible defects, please take photos and reach out to us — we'll follow up with next steps.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Orders are generally processed within 1–3 business days. For most in-stock products, estimated transit time is approximately 3–10 business days after shipment, since many safes and vault doors ship via freight carrier. Actual delivery times may vary depending on the product, manufacturer, destination, and carrier.

Some products are built to order or shipped by the manufacturer; in that case we confirm your estimated ship date by email after you order, and you may cancel free of charge within 24 hours.

If your order hasn't arrived within the estimated window, please contact us and we'll look into it.

Our products ship directly from the manufacturer or its U.S. distributor.

If a product shows as unavailable, or if you would like availability confirmed before ordering, send us a message with the product name and we will check for you.