Warranty Policy

Warranty Coverage at Fortiva Safe

At Fortiva Safe, operated by Etchandy LLC, we want customers to have clear information about the warranty coverage applicable to the products they purchase.

Products sold through Fortiva Safe are covered by the applicable manufacturer's warranty when provided by the manufacturer. Warranty terms, duration, coverage, exclusions, and claim procedures vary depending on the brand and specific product.

The applicable warranty information will be provided on the individual product page or through the manufacturer's warranty documentation where available.

Manufacturer Warranty Terms

Warranty coverage is determined by the manufacturer of each product. Depending on the specific brand and model, coverage may include:

  • Manufacturing defects

  • Defective materials or components

  • Mechanical or locking-system failures covered under normal use

  • Other defects specifically covered by the manufacturer's warranty

Warranty coverage generally does not include damage resulting from:

  • Improper use or installation

  • Failure to follow manufacturer instructions

  • Unauthorized modifications or repairs

  • Accidents or physical damage occurring after delivery

  • Negligence or misuse

  • Normal wear and tear

  • Conditions specifically excluded by the manufacturer's warranty

Because warranty terms vary by manufacturer and product, customers should review the warranty information associated with the specific product before purchasing.

How to File a Warranty Claim

If you experience an issue that you believe may be covered by a manufacturer's warranty, contact Fortiva Safe and we will help you determine the appropriate next steps.

To begin a warranty claim:

  • Email support@fortivasafe.com with your order number, product model, and a detailed description of the issue.

  • Provide photographs or video of the issue if requested.

  • Keep the product serial number and manufacturer documentation available, when applicable.

  • Do not attempt unauthorized repairs or modifications before the warranty claim has been reviewed.

Depending on the manufacturer's warranty terms and the nature of the issue, the resolution may include replacement parts, repair, product replacement, manufacturer service, or another remedy provided under the applicable warranty.

We will assist with communication and coordination with the manufacturer when appropriate.

Important Warranty Information

Fortiva Safe does not independently extend or modify a manufacturer's warranty unless expressly stated in writing.

The manufacturer's warranty terms applicable to your specific product determine the scope, duration, exclusions, and available remedies.

Nothing in this Warranty Policy limits any rights or remedies available to you under applicable consumer protection law.

Questions About Warranty Coverage?

If you have questions about the warranty for a particular safe or vault door, we encourage you to contact us before placing your order. We can help you review the available warranty information for the specific product you are considering.

Fortiva Safe
Operated by Etchandy LLC

Email: support@fortivasafe.com
Phone: +1 217 439 6948
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Address:
254 Chapman Rd, Ste 208 #28562
Newark, DE 19702
United States