Effective Date: 13/08/2026

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Fortiva Safe, operated by Etchandy LLC ("Company," "we," "us," or "our") and the customer ("Customer," "you," or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

Prices: All prices for products and services are listed in U.S. Dollars (USD) and are subject to change without prior notice.

Taxes and Fees: Prices are exclusive of applicable taxes, duties, shipping charges, or other fees unless otherwise specified. All applicable charges will be displayed at checkout before purchase.

2.2 Payment Methods

We accept the following payment methods:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club.

Express Checkout Options: Shop Pay, PayPal, Apple Pay, and Google Pay, where available. Eligible orders may also be paid in installments through Shop Pay Installments, subject to approval by Shop Pay's financing partner; the terms (number of payments, any interest and total cost) are shown before you confirm.

The payment methods actually available for a particular order will be displayed at checkout.

2.3 Payment Due Date

Payment for one-time purchases is collected at checkout.

2.4 Promotional and Discount Codes

Promotional and discount codes cannot be combined with other offers or promotions unless explicitly stated.

3. Invoicing

Invoice Issuance: Order confirmations and applicable transaction documentation will be issued following successful order processing.

Delivery Method: Documentation will be sent electronically via email to the contact information provided by the customer.

Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up-to-date.

4. Disputed Charges

Notification Period: If you dispute any charges associated with your order, you should notify us in writing within 30 days of the applicable transaction or invoice date.

Contact Information: Disputes should be sent to support@fortivasafe.com and should include your order or invoice number and details regarding the disputed charge.

Resolution: We will review billing disputes and work to resolve legitimate issues as promptly as reasonably possible.

5. Refunds and Credits

Policy Reference: Refunds or credits are provided in accordance with our Return and Refund Policy.

Processing Time: Once an approved refund has been initiated by us, it will generally be returned to the original payment method within 5–10 business days, depending on your bank or payment provider.

6. Taxes

Customer Responsibility: You are responsible for applicable taxes associated with your purchase. Applicable state and local sales taxes, if any, will be calculated and displayed at checkout where required.

Tax Exemption: If you are eligible for tax-exempt purchasing, you must provide valid and acceptable tax exemption documentation before or at the time of purchase, as applicable.

7. Billing Errors

Corrections: If we discover a billing error, we will take reasonable steps to correct it promptly.

Overcharges: If you have been overcharged, we will refund or credit the verified overcharged amount.

Undercharges: If an order was incorrectly undercharged due to an error, we reserve the right to contact you regarding the outstanding amount, subject to applicable law.

8. Payment Security

Data Protection: Payment information is handled securely in accordance with applicable industry standards.

Payment Processor: We use Shopify Payments and other payment providers made available through our checkout to process payments. We do not directly store full credit card numbers on our servers.

SSL Encryption: Transactions are protected using SSL/TLS encryption technology.

9. Changes to Billing Terms

Modification Rights: We reserve the right to modify these Billing Terms and Conditions from time to time.

Notification of Changes: Changes will become effective upon posting the updated Terms on our website at fortivasafe.com, unless otherwise required by applicable law.

Acceptance of Changes: Your continued use of our services after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

10. Limitation of Liability

No Liability for Indirect Damages: To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.

Maximum Liability: To the maximum extent permitted by applicable law, our aggregate liability for claims arising directly under these Billing Terms shall not exceed the amount paid by you for the specific order or transaction giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

11. Governing Law

Jurisdiction: These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles.

Venue: Any legal action or proceeding arising under these Terms will be brought in a court of competent jurisdiction in the State of Delaware, except where applicable consumer protection laws provide otherwise.

12. Contact Information

For any questions or concerns regarding billing, please contact us:

Company Name: Etchandy LLC, operating as Fortiva Safe

Address:
254 Chapman Rd, Ste 208 #28562
Newark, DE 19702
United States

Email: support@fortivasafe.com

Phone: +1 217 439 6948

Website: fortivasafe.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

13. Entire Agreement

These Billing Terms and Conditions, along with our Terms of Service, Privacy Policy, Return and Refund Policy, and other applicable policies, constitute the agreement between you and Etchandy LLC, operating as Fortiva Safe, regarding billing matters and supersede prior agreements regarding the same subject matter.

Acknowledgment: By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.